Help Center

We're here to help. 

Welcome to the Zorroa Help Center. Here you'll find tutorials, FAQs, release notes, and a form to send us a support request. 

Please let us know how we can help you. If you have an issue not covered here please contact your account manager, submit a ticket below, or send us an email at support@zorroa.com.

Frequently Asked Questions

General

Yes. DAM, MAM, ECM, cloud, NFS-mounted server -- just let us know where they are, and we can index them and create an enterprise-wide search engine.

Absolutely. Facial recognition, handwriting recognition, mole recognition, video analytics -- drop them into our visual processing pipeline and they work automatically.

Yes. However you generate tags, Zorroa Visual Intelligence can use them to augment the metadata.

No. Zorroa never modifies your assets. You can export assets from Zorroa and store them wherever you like.

No. Source images are never modified.

No. The Zorroa Platform never modifies your original assets. Assets are in place, and never moved.

Usage

It depends on how many and the size of the images you are importing, as well as system factors like your network speed. Currently we don’t do an estimation of how long an import will take. The best thing to do is to look at the tooltip that appears when you hover the cursor over the Import folder. It will tell you how many assets have been imported, and what the current speed of import is, in assets per second.

Keywords that you search for can come from two sources:

  • Pre-existing metadata that came with the assets or;
  • Metadata added by Zorroa’s Ingestors, which are run on every asset at import time.

One of the default Ingestors is the Face Ingestor which detects faces in images. Like all AI, it is not exact and may sometimes miss or mischaracterize. So, in this case it looks like you have some images of faces that were not detected by our Ingestor.

Keywords that you search for can come from two sources:

  • Pre-existing metadata from the original source assets or;
  • Metadata added by Zorroa’s Ingestors, which are run on every asset at import time.

One of the default Ingestors is the Tensorflow Ingestor which uses convolutional neural networks to classify objects in an image. It’s only one example of the kind of analysis that the Zorroa Platform can easily integrate into its pipeline. So, the reason that photos of your wife show up when you search for ‘tiger’ is that Tensorflow thought there was a tiger in that image. Maybe she has stripes. Just don’t tell her.