Contact Us
Got a question about a review, spotted something that needs a second look, or just want to tell us we've missed a fast-withdrawal casino worth covering? This page explains how to reach Online Casinos and what we can (and can't) help with.
What we can help with
Online Casinos is an independent research and comparison site focused on online casinos available to US players, with a particular eye on withdrawal speed, licensing and bonus terms. We're happy to hear from readers on things like:
- Corrections — if a bonus term, payout time or licensing detail on one of our pages looks out of date, tell us and we'll check it
- Suggestions — a licensed US casino you think deserves a look for fast payouts
- Feedback on our ratings, our method, or how we've compared operators
- General questions about how online casinos work, how RTP is calculated, or how withdrawal times are typically set
What we can't help with
We're a review and comparison publisher — we don't operate a casino, hold player funds, or sit inside any operator's support queue. That means we can't do the following:
- Process withdrawals, deposits or account verification on your behalf
- Resolve a dispute with a specific casino, refund a loss, or chase a delayed payout for you
- Access or manage your account with any operator listed on this site
- Provide legal, financial or tax advice related to gambling winnings
If your query concerns a live account issue — a stuck withdrawal, a bonus that hasn't credited, or a verification hold — the fastest route is always the casino's own customer support team, reached through the account dashboard or the support channel listed on its site. Every operator we review, including non-Gamstop UK sites for readers checking alternatives, publishes its own direct support line for exactly this reason.
Before you write in, a few things worth checking first
A lot of the questions we receive are already answered elsewhere on the site, so you might save yourself a wait:
- Bonus terms and wagering questions — check the offer's own terms page on the casino site itself; headline percentages rarely tell the full story
- Withdrawal timing — this varies by payment method and by casino's verification process, not by anything we control
- Concerns about your own play — if gambling has stopped feeling like entertainment, our Responsible Gambling page lists limit-setting tools and support services worth knowing about before you play further
- Questions about how this site operates, who writes for it, and how we're funded — covered on our About Us page
- Site usage terms — see our Terms and Conditions
How we handle your message
When you contact us, treat the exchange as you would any other online form: don't send full card numbers, passwords or account credentials in a message. A member of the editorial team reviews incoming queries and responds where a reply is warranted — we can't guarantee a response to every message, particularly ones asking us to intervene in an account matter we have no access to, but corrections and genuine editorial feedback do get read and, where they check out, acted on.
A note on independence
Online Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship has no bearing on how we answer reader queries, correct our content, or respond to feedback — a commercial link doesn't buy silence when something's wrong, and it doesn't buy priority either.
Getting in touch
Look for the contact details or message form provided on this page's interface. If you're reaching out about a specific operator listed on zorroa.com, it helps to name the casino and the page you were reading, so we can locate the right context quickly.